Frequently Asked Questions

Most of our rugs are handcrafted after your order is confirmed. Production typically takes 15–20 business days, followed by shipping. Delivery times vary depending on your country and shipping method.

Unlike mass-produced rugs, many of our products are made to order by skilled artisans. This allows us to maintain superior craftsmanship while offering customization in size, color, and design.

Shipping charges depend on the destination country, rug size, weight, and shipping method. Free shipping may be available during promotional campaigns or on selected products.

Once your order has been dispatched, we will send you a tracking number via email so you can monitor your shipment until delivery.

Yes. We ship worldwide, including the USA, Canada, UK, Europe, Australia, the Middle East, and many other countries.

Depending on the destination, we work with trusted international logistics providers such as DHL, FedEx, UPS, TNT, Aramex, and other reliable shipping partners.

Import duties, VAT, GST, or customs fees are determined by your country regulations and are generally the buyer responsibility unless otherwise stated.

Yes, provided production has not been completed or your order has not yet been shipped. Please contact us immediately.

International shipping may occasionally be delayed due to customs clearance, weather, holidays, or carrier operations. We will keep you informed throughout the process.

Yes. Express shipping options are available for many destinations. Additional charges may apply.

Since most of our rugs are made to order or customized, returns are generally not accepted unless the product arrives damaged or has a verified manufacturing defect.

Orders may be cancelled before production begins. Once manufacturing has started, cancellations are generally not possible.

Please notify us within 48 hours of delivery with clear photographs of the product, packaging, and shipping label. Our team will review the case and offer an appropriate resolution.

Approved refunds are processed according to our Refund Policy after inspection and verification of the issue.

Custom-made rugs cannot be returned or exchanged unless there is a manufacturing defect or shipping damage.

If you receive an incorrect product, please contact our support team immediately. We will arrange an appropriate solution.

Approved refunds are generally processed within 7–10 business days, depending on your original payment method and financial institution.

Many of our rugs are handcrafted by experienced artisans using traditional weaving techniques. Product descriptions clearly indicate the construction method.

Our rugs are manufactured by trusted production partners across India leading rug-weaving regions.

Depending on the collection, rugs may be made from: • Wool • Cotton • Jute • Viscose • Polyester • PET Yarn • Blended Fibers Material information is listed on each product page.

Yes. Small variations in color, weave, texture, and dimensions are natural characteristics of handcrafted products and make every rug unique.

Many rugs are compatible with underfloor heating systems. Please refer to the product specifications or contact us before ordering.

We strive to display colors accurately. However, slight variations may occur due to screen settings, photography, and the handmade dyeing process.

Yes. We offer collections made from natural and sustainable materials such as wool, cotton, and jute.

Many of our collections are suitable for homes with children and pets. We recommend selecting durable materials based on your lifestyle.

Regular vacuuming is recommended. For deep cleaning, professional rug cleaning services are advised.

Natural wool rugs may experience minimal shedding initially, which is normal and reduces over time.

Yes. We specialize in custom manufacturing and can produce rugs in a wide range of sizes.

Absolutely. Many of our collections allow custom color selection.

Yes. We support custom designs for residential, commercial, hospitality, and private label projects.

Most retail orders have no minimum quantity. Bulk and private label projects may have minimum order requirements depending on the design and material.

Yes. We regularly support hospitality, commercial, and large-scale interior projects.

Yes. Samples or strike-offs may be available depending on the product and project requirements.

Yes. We work with retailers, importers, and home décor brands requiring OEM or private label rug manufacturing.

Yes. Many construction specifications can be customized depending on the manufacturing process.

We accept major international credit and debit cards, secure online payment gateways, and bank transfers. Available payment methods are displayed during checkout.

Yes. All transactions are processed through secure payment gateways (PayPal, SkyDo) with industry-standard encryption.

No. Guest checkout may be available, but creating an account allows you to track orders and manage your purchase history.

Yes. Bank transfers are available for eligible domestic and international orders.

Prices may be displayed in multiple currencies depending on your region. Final payment is processed in the supported currency shown during checkout.

Yes. An order confirmation and invoice will be emailed after your purchase.

Yes. We provide proforma invoices for commercial, wholesale, hospitality, and international buyers upon request.

Yes. Wholesale pricing is available for qualified retailers, importers, designers, and commercial projects. Please contact our sales team with your requirements.

Rugs by Netyex combines India rich rug-making heritage with a modern, customer-focused sourcing experience. We work with trusted manufacturing partners across India leading rug-weaving regions to offer premium handcrafted rugs, customization options, quality assurance, and reliable worldwide shipping.

Unlike many retailers that only sell ready-made inventory, we specialize in made-to-order and customizable rugs. Our focus is on craftsmanship, flexibility, transparent communication, and connecting customers directly with India manufacturing expertise through a trusted sourcing platform.

Rugs by Netyex is a sourcing and export platform that collaborates with carefully selected manufacturing partners across India. We oversee supplier selection, quality standards, production coordination, and export logistics to ensure every order meets our quality expectations.

Every order follows a structured quality process, including material verification, production monitoring, final inspection, and secure export packaging before dispatch. Our goal is to deliver products that meet international quality expectations.

Yes. Many of our collections are handcrafted by skilled artisans using traditional weaving techniques. Each product page clearly mentions the construction method, materials, and manufacturing details.

Absolutely. We specialize in made-to-order rugs that can be customized in terms of size, color, material, shape, pattern, and finishing, subject to manufacturing feasibility.

Made-to-order manufacturing allows us to offer greater customization, maintain high craftsmanship standards, reduce unnecessary inventory, and ensure every rug is produced specifically for your requirements.

Yes. We regularly support interior designers, architects, hotels, resorts, commercial projects, retailers, and importers by providing customized rug solutions and project-based manufacturing.

Yes. We welcome wholesale, commercial, hospitality, retail, and private label inquiries. Our team can assist with customized pricing, production planning, and international shipping for bulk orders.

Yes. We work with retailers, home décor brands, and importers looking for private label or OEM rug manufacturing. We can produce rugs according to your specifications while supporting your branding requirements.

Yes. We work with trusted manufacturing partners across India renowned rug-producing regions, enabling us to offer a wide variety of styles, materials, weaving techniques, and customization options.

Certainly. Our team is available to answer product questions, discuss customization options, recommend suitable materials, and guide you through the ordering process before you make a purchase.

For wholesale, hospitality, and commercial projects, samples or strike-offs may be available depending on the product and project requirements. Please contact us to discuss your needs.

Yes. If you have a specific design, reference image, or project requirement, our sourcing team can explore suitable manufacturing options through our partner network.

By working closely with trusted manufacturers and maintaining an efficient sourcing model, we aim to offer premium handcrafted rugs at competitive prices while maintaining quality and service.

Yes. We serve customers across North America, Europe, Australia, the Middle East, and many other international destinations through reliable logistics partners.

Yes. All online payments are processed through secure payment gateways using industry-standard encryption to protect your personal and payment information.

Trust is built through transparency. We clearly communicate production timelines, customization options, quality expectations, and shipping processes. Our focus is on providing reliable sourcing, responsive customer support, and a smooth buying experience from inquiry to delivery.

Our mission is to connect global buyers with premium handcrafted Indian rugs while supporting skilled artisan communities, promoting responsible manufacturing, and delivering exceptional customer experiences through trusted sourcing and international trade expertise.