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Privacy Policy

Last updated: July 13, 2026

Effective Date: 28-07-2026
Last Updated: 28-07-2026

Welcome to Rugs by Netyex, a dedicated division of Netyex Export House Private Limited. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Rugs by Netyex is a premium online destination for handcrafted Indian rugs and carpets, offering made-to-order, customized, wholesale, and export-quality products sourced through trusted manufacturing partners across India.

Business Name: Netyex Export House Private Limited

Website: https://netyex.com

Email: info@netyex.com (Update if different)

Registered Office: Noida, Uttar Pradesh, India (Update with your registered office address.)

2. Information We Collect

We may collect the following information when you interact with our website.

Personal Information

  • Full Name
  • Company Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Country
  • Postal Code

Order Information

When placing an order, we may collect:

  • Products Ordered
  • Order Value
  • Order History
  • Shipping Preferences
  • Custom Product Specifications

Payment Information

Payments are processed through secure third-party payment providers.

We do not store:

  • Credit Card Numbers
  • Debit Card Numbers
  • CVV
  • Banking Passwords
  • Payment PINs

Payment information is securely handled by the respective payment gateway.

Technical Information

We automatically collect certain technical information including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Referring Website
  • Date & Time of Visit
  • Pages Viewed

Communication Information

If you contact us via:

  • Contact Form
  • Email
  • WhatsApp
  • Live Chat

we may retain your communication history to assist you better.

3. How We Use Your Information

We use your information to:

  • Process orders
  • Manufacture customized rugs
  • Arrange shipping and delivery
  • Communicate order updates
  • Respond to inquiries
  • Improve our website
  • Prevent fraud
  • Verify transactions
  • Provide customer support
  • Send quotations
  • Manage wholesale inquiries
  • Comply with legal obligations

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor behavior
  • Maintain shopping cart information
  • Enhance security

You may disable cookies through your browser settings, although certain features of the website may not function properly.

5. Third-Party Services

We may use trusted third-party service providers including:

  • Payment Gateways
  • Shipping & Logistics Providers
  • Website Analytics
  • Marketing Platforms
  • Email Service Providers
  • Customer Support Tools
  • CRM Systems

These providers only receive information necessary to perform their respective services.

6. Payment Security

Your payment security is important to us.

All online payments are processed using secure SSL encryption through trusted payment gateway providers.

Rugs by Netyex never stores your complete payment card information on its servers.

7. International Orders

As an international business, your information may be shared with:

  • Shipping Companies
  • Customs Authorities
  • Freight Forwarders
  • Export Documentation Agencies

only when necessary to complete your order and comply with applicable export and import regulations.

8. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Manufacturing Partners (only where required to fulfill customized orders)
  • Shipping Partners
  • Payment Providers
  • Government Authorities when legally required
  • Professional Advisors (legal, accounting, compliance)

9. Data Security

We implement reasonable technical and organizational measures to protect your information against:

  • Unauthorized Access
  • Data Loss
  • Misuse
  • Alteration
  • Unauthorized Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

10. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your order
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records
  • Support warranty or after-sales service

11. Marketing Communications

With your consent, we may send:

  • Product Updates
  • New Collections
  • Promotional Offers
  • Industry News
  • Interior Design Inspiration

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

12. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Withdraw consent
  • Object to marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact us using the details below.

13. Children’s Privacy

Our website is intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will promptly delete it.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their respective privacy policies before providing personal information.

15. Website Analytics

We may use analytics tools to better understand how visitors use our website.

These tools may collect anonymous information such as:

  • Pages Visited
  • Session Duration
  • Device Type
  • Geographic Region
  • Traffic Source

This information helps us improve user experience and website performance.

16. WhatsApp & Contact Forms

If you contact us through WhatsApp, contact forms, or email, the information you provide will be used solely for responding to your inquiry, processing your order, or providing customer support.

We do not use these communications for unsolicited marketing without your consent.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will always be published on this page with the revised “Last Updated” date.

18. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Rugs by Netyex
A Division of Netyex Export House Private Limited

📧 Email: support@netyex.com

🌐 Website: https://netyex.com

📍 Address: Sec 90 & Sec 2, Noida, Uttar Pradesh, India

GDPR & Global Compliance Statement

We are committed to respecting applicable data protection and privacy laws. If you are located in the European Economic Area (EEA), the United Kingdom, California, or other regions with specific privacy regulations, we will handle your personal information in accordance with applicable legal requirements and honor valid requests concerning your personal data.