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Terms & Conditions

Last updated: July 13, 2026

Effective Date: 28-07-2026

Last Updated: 28-07-2026

Welcome to Rugs by Netyex, a dedicated product division of Netyex Export House Private Limited (“Netyex”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please refrain from using our website.

1. About Rugs by Netyex

Rugs by Netyex specializes in premium handmade rugs and carpets sourced through trusted manufacturing partners across India. We offer retail, wholesale, custom manufacturing, hospitality solutions, and export services to customers worldwide.

2. Eligibility

By using this website, you confirm that you:

  • Are at least 18 years of age.
  • Have the legal authority to enter into a binding agreement.
  • Will provide accurate and complete information during the ordering process.

3. Products

Our collection includes handcrafted and made-to-order rugs and carpets.

Because many of our products are handmade:

  • Slight variations in size, color, texture, and weave are natural characteristics of handcrafted products.
  • Product photographs are intended as representative images.
  • Actual colors may vary depending on your screen settings and natural material variations.

These variations are not considered manufacturing defects.

4. Product Availability

Most rugs displayed on our website are manufactured after an order is confirmed.

Availability of materials, yarns, colors, and production capacity may affect manufacturing timelines.

We reserve the right to discontinue or modify products without prior notice.

5. Pricing

All prices displayed on our website are subject to change without prior notice.

Prices do not automatically include:

  • Import duties
  • Customs charges
  • VAT/GST
  • Local taxes
  • Destination handling charges

unless specifically mentioned during checkout.

6. Orders

An order is considered confirmed only after:

  • Payment has been successfully received (or agreed advance payment has been received).
  • Order confirmation has been issued by Rugs by Netyex.

We reserve the right to decline or cancel orders due to:

  • Pricing errors
  • Product availability
  • Fraud prevention
  • Payment verification issues
  • Regulatory restrictions

7. Custom & Made-to-Order Products

Many of our rugs are manufactured specifically for individual customers.

Custom orders may include:

  • Custom dimensions
  • Custom colors
  • Material selection
  • Shape
  • Design modifications
  • Hospitality specifications
  • Private label production

Because these products are manufactured specifically for each customer:

  • Production begins only after order confirmation.
  • Changes may not be possible once manufacturing has commenced.
  • Customized products cannot generally be returned except in cases of verified manufacturing defects.

8. Production Timeline

Production timelines are estimates only.

Typical production times:

  • Standard Rugs: 15–20 business days
  • Custom Rugs: 20–30 business days
  • Large Commercial Projects: Based on project scope

Production may be affected by:

  • Material availability
  • Seasonal demand
  • Artisan workload
  • Public holidays
  • Force majeure events

9. Shipping

Shipping timelines begin after production has been completed.

Estimated delivery times depend on:

  • Destination country
  • Courier selection
  • Customs clearance
  • Local logistics

Shipping delays caused by customs authorities, transportation providers, weather conditions, or events beyond our control shall not constitute a breach of these Terms.

10. International Orders

Customers are responsible for complying with the import regulations of their respective countries.

Import-related charges, where applicable, may include:

  • Customs duties
  • VAT
  • GST
  • Brokerage fees
  • Local handling charges

Unless expressly agreed otherwise, these charges remain the responsibility of the customer.

11. Payments

Payments may be made through secure payment gateways or approved bank transfers.

Production begins only after receipt of the agreed payment.

We do not store complete payment card information on our servers.

12. Order Cancellation

Orders may be cancelled before production begins.

Once production has started, cancellation requests may not be accepted due to the customized nature of our products.

If cancellation is approved, any applicable deductions for work already completed or costs incurred may apply.

13. Returns & Refunds

Returns and refunds are governed by our separate Refund & Cancellation Policy.

Customers are encouraged to review that policy before placing an order.

14. Quality Standards

Every order undergoes quality inspection before dispatch.

As our products are handcrafted, minor variations in:

  • Color
  • Pattern
  • Texture
  • Weaving
  • Dimensions

are considered natural characteristics and not defects.

15. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product descriptions
  • Photographs
  • Graphics
  • Website design
  • Text
  • Branding

is the property of Rugs by Netyex or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

Customer-provided artwork or proprietary designs remain the intellectual property of the customer.

16. User Conduct

You agree not to:

  • Misuse the website.
  • Attempt unauthorized access to our systems.
  • Upload malicious software.
  • Infringe intellectual property rights.
  • Use the website for unlawful purposes.

17. Limitation of Liability

To the fullest extent permitted by law, Rugs by Netyex shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Website use
  • Product delays
  • Shipping delays
  • Customs actions
  • Third-party carrier services
  • Force majeure events

Our total liability shall not exceed the amount paid for the relevant order.

18. Force Majeure

We shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics
  • Government restrictions
  • Labor disputes
  • Transportation disruptions
  • War
  • Civil unrest
  • Power failures

19. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Website Accuracy

We strive to ensure that all information on our website is accurate.

However, we do not guarantee that product descriptions, pricing, availability, images, or specifications are free from errors.

We reserve the right to correct errors without prior notice.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The revised version will become effective immediately upon publication on this page.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute arising from the use of this website or any transaction shall be subject to the exclusive jurisdiction of the competent courts in Noida, Uttar Pradesh, India.

23. Contact Us

Rugs by Netyex
A Division of Netyex Export House Private Limited

🌐 Website: https://netyex.com

📧 Email: support@netyex.com

📍 Registered Office: Noida, Uttar Pradesh, India