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FAQ Wholesale Rugs Blogs

Shipping Policy

Last updated: July 13, 2026

Effective Date: 28-07-2026

Last Updated: 28-07-2026

Thank you for choosing Rugs by Netyex, a dedicated division of Netyex Export House Private Limited. We are committed to delivering handcrafted Indian rugs safely and efficiently to customers around the world.

Please read our Shipping Policy carefully before placing your order.

1. Our Shipping Commitment

Every rug we offer is carefully manufactured, inspected, packed, and shipped with the highest standards of quality and professionalism.

As many of our products are handcrafted and made to order, shipping timelines include both production time and transit time.

2. Countries We Ship To

We proudly ship to customers worldwide, including but not limited to:

  • United States
  • Canada
  • United Kingdom
  • Germany
  • France
  • Italy
  • Netherlands
  • Australia
  • New Zealand
  • United Arab Emirates
  • Saudi Arabia
  • Singapore
  • Japan

If your country is not listed during checkout, please contact us before placing your order.

3. Order Processing

Once your order is confirmed:

  • Payment verification is completed.
  • Your order enters production (for made-to-order items).
  • Manufacturing is coordinated with our production partners.
  • Quality inspection is conducted.
  • Products are securely packaged for international transportation.
  • Shipping arrangements are finalized.

Customers receive email updates throughout the process.

4. Manufacturing Timeline

Most rugs are handcrafted after your order is confirmed.

Estimated production times are:

Order TypeEstimated Production Time
Standard Collection Rugs15–20 Business Days
Custom Size Rugs20–30 Business Days
Hospitality & Commercial OrdersBased on Project Scope
Private Label ManufacturingAs Agreed During Order Confirmation

Production times are estimates and may vary depending on material availability, design complexity, seasonal demand, and production schedules.

5. Shipping Methods

Depending on your order size, destination, and urgency, we may use:

Express Courier

Suitable for:

  • Retail Orders
  • Small Rugs
  • Sample Orders

Typical carriers include:

  • DHL
  • FedEx
  • UPS
  • Aramex

Air Freight

Recommended for:

  • Medium-sized commercial shipments
  • Time-sensitive orders

Sea Freight

Recommended for:

  • Bulk orders
  • Wholesale shipments
  • Hospitality projects
  • Large commercial consignments

Sea freight timelines vary depending on the destination port and shipping schedule.

6. Estimated Delivery Time

Delivery begins after production is completed.

Typical transit times are:

Shipping MethodEstimated Transit Time
Express Courier5–10 Business Days
Air Freight7–15 Business Days
Sea Freight30–60 Days

Delivery times are estimates and are not guaranteed.

7. Shipping Charges

Shipping charges depend on several factors, including:

  • Destination country
  • Product dimensions
  • Package weight
  • Shipping method
  • Number of items ordered

Shipping costs are calculated during checkout or provided in your quotation.

8. Free Shipping

Free shipping may be available on selected products or promotional campaigns.

Where applicable, this will be clearly indicated on the product page or during checkout.

9. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Courier details

You can monitor your shipment using the carrier’s tracking system.

10. Customs Duties & Import Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • GST
  • Brokerage fees
  • Local handling charges

These charges are determined by your country’s customs authorities and are generally the responsibility of the buyer unless otherwise agreed in writing.

We recommend checking your local import regulations before placing an order.

11. Customs Clearance

Most international shipments clear customs without issue.

However, customs authorities may occasionally require additional documentation or inspections.

Any delays caused by customs authorities are outside the control of Rugs by Netyex.

12. Delivery Address

Customers are responsible for providing an accurate shipping address.

Please ensure that:

  • Street address is complete.
  • Postal code is correct.
  • Contact number is valid.
  • Recipient is available to receive the shipment.

Additional charges resulting from incorrect addresses may be the customer’s responsibility.

13. Delivery Attempts

Courier companies may attempt delivery multiple times.

If a shipment is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Customer unavailability
  • Refusal to accept delivery

additional shipping charges may apply for re-dispatch.

14. Shipping Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Airline or shipping line delays
  • Public holidays
  • Government regulations
  • Labor disruptions
  • Force majeure events

Such delays do not constitute grounds for cancellation or compensation.

15. Damaged Shipments

If your package arrives visibly damaged:

  1. Photograph the outer packaging before opening.
  2. Take photographs of the damaged product.
  3. Retain all packaging materials.
  4. Notify us within 48 hours of delivery.

Our team will review the information and determine an appropriate resolution.

16. Lost Shipments

If your shipment appears lost in transit:

  • Contact us immediately.
  • We will coordinate with the shipping carrier to investigate the shipment.
  • Resolution may include replacement, reshipment, or other appropriate action depending on the outcome of the carrier’s investigation.

17. Bulk & Commercial Shipments

For wholesale, hospitality, and commercial projects:

Shipping arrangements may be customized based on:

  • Delivery schedule
  • Incoterms (where applicable)
  • Consolidated shipments
  • Container loading
  • Destination port
  • Project timeline

Our team will coordinate these details during the order process.

18. Sustainability in Packaging

We strive to use packaging materials that protect your products while minimizing environmental impact whenever practical.

Packaging methods may include:

  • Moisture-resistant wrapping
  • Protective cushioning
  • Export-grade cartons
  • Durable shipping materials suitable for international transportation

19. Contact Us

If you have questions regarding shipping, delivery timelines, or international logistics, please contact us.

Rugs by Netyex
A Division of Netyex Export House Private Limited

🌐 Website: https://netyex.com

📧 Email: support@netyex.com

📍 Registered Office: Noida, Uttar Pradesh, India