Policies & Guidelines

Shipping Policy

Clear & Transparent Global Logistics

Effective Date: 1 July 2025 Last Updated: 1 July 2025

About Netyex Shipping

At Netyex, our mission is to make global B2B sourcing simple, reliable, and transparent for buyers. As a buyer-first platform, we handle the complete shipping lifecycle — from supplier dispatch to your delivery address — with flexible shipping options and international trade compliance built in.

How Shipping Works at Netyex

Tailored logistics solutions to fit your business requirements.

End-to-End Managed Shipping

Netyex oversees the full shipping process including logistics coordination, documentation, and customs clearance for a hassle-free experience.

Flexible Shipping Modes

Air Freight: For urgent shipments.
Sea Freight: Large/cost-sensitive orders.
Land Transport: Regional shipping.

Incoterms Options

We support standard international trade terms tailored to your capability:

FOB CIF DDP EXW

Premium Option

Express Delivery

Need it faster? Opt for our priority shipping channel.

Delivery within 5–8 business days
Available for USA, Europe and GCC
Real-time priority tracking
Partnered with: FedEx, DHL, Aramex, UPS

Warehouse Pickup

Ideal for large or repeat buyers with their own logistics.

India – Pickup from major industrial hubs

UAE – Dubai Free Zone Coming Soon

Buyer Responsibilities:

Notify Netyex in advance
Arrange pickup transporter
Confirm handover at warehouse

Estimated Delivery Timelines

Average transit times excluding customs processing.

Region	Standard Delivery	Express Delivery
USA & Canada	10 – 20 days	5 – 8 days
Europe	10 – 18 days	5 – 7 days
UAE & Middle East	8 – 15 days	3 – 5 days
Africa	12 – 20 days	5 – 10 days

Delays due to customs clearance or holidays will be communicated proactively by our logistics team.

Note: Delivery timelines may vary based on customs procedures, carrier schedules, and local public holidays.

Packaging & Handling

We use export-compliant packaging to ensure goods remain protected during international transit.

Secure packing to global standards
Protective packaging for fragile goods
Customized packing available (at cost)

Documentation & Customs

Netyex manages all export documentation, including Invoices, Packing Lists, BL/AWB, and Origin Certificates.

Customs Duties:
Under DDP – duties handled by Netyex.
Under FOB/CIF – duties paid by buyer on arrival.

Shipment Tracking

Buyers receive continuous shipment updates via Email and WhatsApp notifications.

Live tracking available via:

Netyex Buyer Portal
Logistics Partner Websites

Insurance & Risk Coverage

CIF and DDP shipments are insured by default.
FOB / EXW buyers may request to add insurance.
Claims are typically processed within 7–10 working days.

Returns, Damages & Disputes

We maintain strict quality control, but in the rare event of damage or quantity mismatch, please report it within 48 hours of delivery with clear photo or video evidence.

Replacement shipment

Credit note for next order

Refund (as agreed)

Coming Soon

Sustainable Shipping

Netyex is actively working toward eco-friendly logistics to reduce our carbon footprint in global trade.

Carbon offset programs

Reduced packaging waste

Bulk shipping strategies

Final Notes for Buyers

Netyex prioritizes transparency, proactive updates, and reliable logistics for global sourcing. Our shipping support helps both new and experienced importers manage cross-border sourcing with complete ease.

For custom shipping arrangements, LCL, or FCL container bookings, please contact our support team.

Shipping Support

Email us at

support@netyex.com

Support Hours

10:00 AM – 7:00 PM IST (Mon–Sun)