At Netyex, our mission is to make global B2B sourcing simple, reliable, and transparent for buyers. As a buyer-first platform, we handle the complete shipping lifecycle — from supplier dispatch to your delivery address — with flexible shipping options and international trade compliance built-in.
How Shipping Works at Netyex
- End-to-End Managed Shipping
Netyex oversees the full shipping process — negotiating with logistics providers, managing documentation, coordinating customs clearance, and ensuring smooth delivery to your destination.
- Flexible Shipping Modes
We offer tailored shipping options based on your business needs:
- Air Freight – For urgent or lightweight shipments
- Sea Freight (LCL & FCL) – For large-volume or cost-sensitive orders
- Land Transport – For domestic or cross-border regional shipping
- Shipping Incoterms Available
Netyex supports internationally recognized shipping terms (Incoterms® 2020) based on buyer preference:
- FOB (Free On Board): Buyer handles freight and insurance; Netyex ensures goods are loaded at port.
- CIF (Cost, Insurance & Freight): Netyex manages ocean freight and insurance up to the destination port.
- DDP (Delivered Duty Paid): Netyex manages the complete shipping and delivery process, including duties and taxes.
- EXW (Ex-Works): Buyer arranges pick-up from supplier location; rarely used unless specifically requested.
⚠️ Final Incoterms are confirmed during the order negotiation and reflected in the Proforma Invoice or Contract.
⚡ Express Delivery (Premium Option)
Need faster delivery? We offer Express Air Shipping for select product categories and urgent orders:
- Delivery within 5–8 business days for USA, Europe, and GCC countries.
- Real-time tracking with international courier partners (FedEx, DHL, Aramex, UPS).
- Additional cost applies based on volumetric weight and destination.
🏢 Warehouse Pickup Option (India & UAE)
For large or repeat buyers, we offer warehouse pickup facilities in key sourcing regions:
- India: Pickup from major industrial hubs or Netyex partner warehouses.
- UAE (Coming Soon): Pickup from Dubai Free Zone warehouse for Middle East re-export.
Buyers choosing warehouse pickup must:
- Notify Netyex in advance
- Arrange their own transporter or pickup agent
- Acknowledge handover on site
📦 Packaging & Handling
We use export-compliant, product-specific packaging to prevent damage and ensure compliance with shipping standards. Fragile or perishable goods are handled with extra care and optional customized packing solutions.
Every product is securely packed according to international standards to prevent damage during transit.
For fragile or customized goods, we offer additional protective packaging at a nominal charge.
⏱️ Estimated Delivery Timelines
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Region
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Standard Delivery
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Express Delivery
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USA & Canada
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10 – 20 days
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5 – 8 days
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Europe
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10 – 18 days
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5 – 7 days
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UAE & Middle East
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8 – 15 days
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3 – 5 days
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Africa
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12 – 20 days
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5 – 10 days
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Delays due to customs or holidays are communicated proactively by our logistics team.
Note: Delivery timelines may vary based on customs clearance and local holidays.
📄 Documentation & Customs
- Netyex handles all necessary export documentation:
- Commercial Invoice
- Packing List
- Bill of Lading / Airway Bill
- Certificate of Origin
- Fumigation & Compliance Certificates (where required)
- Customs duties/taxes are based on chosen Incoterms. Under DDP, we handle all duties; under FOB/CIF, the buyer pays on arrival.
- Buyers will be guided regarding import duties, taxes, or compliance requirements in their country.
- Netyex ensures that shipments are fully compliant with international trade regulations.
📦 Shipment Tracking
Buyers receive tracking details via email and WhatsApp once the shipment is dispatched.
Track live updates via:
- Netyex Buyer Portal
- Logistics Partner’s Website (for express or air freight)
🛡️ Insurance & Risk Coverage
- All CIF and DDP shipments are insured by default.
- For FOB or EXW terms, buyers are responsible for adding insurance if required.
- Claims are processed within 7–10 working days with necessary documentation.
🔁 Returns, Damages & Disputes
- Damaged goods or quantity mismatch must be reported within 48 hours of delivery with photo/video proof.
- We work with sellers to resolve issues through replacement or refund, based on evidence shared by the buyer.
- Resolutions may include:
- Partial or full replacement
- Credit note for future purchase
- Refund (as per agreement)
🌍 Sustainable Shipping (Coming Soon)
Netyex is working towards eco-conscious shipping practices, including:
- Carbon offset programs
- Minimal packaging waste
- Bulk shipping for sustainable sourcing
🧭 Final Notes for Buyers
- Netyex prioritizes transparency, proactive updates, and logistics reliability.
- Our shipping support is designed to help first-time importers and experienced buyers alike navigate cross-border sourcing with ease.
- For custom shipping arrangements, bulk container booking, or bonded warehousing — please contact our team.
📞 Shipping Support Contact
📧 Email: support@netyex.com
🕒 Support Hours: 10:00 AM – 7:00 PM IST (Mon–Sun)
