{"id":17,"date":"2026-07-13T12:18:25","date_gmt":"2026-07-13T12:18:25","guid":{"rendered":"https:\/\/netyex.com\/rugsandcarpets\/?page_id=17"},"modified":"2026-07-28T06:23:14","modified_gmt":"2026-07-28T06:23:14","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/netyex.com\/rugsandcarpets\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 28-07-2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> 28-07-2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for choosing <strong>Rugs by Netyex<\/strong>, a dedicated division of <strong>Netyex Export House Private Limited<\/strong>. We are committed to delivering handcrafted Indian rugs safely and efficiently to customers around the world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read our Shipping Policy carefully before placing your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Our Shipping Commitment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every rug we offer is carefully manufactured, inspected, packed, and shipped with the highest standards of quality and professionalism.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As many of our products are handcrafted and made to order, shipping timelines include both <strong>production time<\/strong> and <strong>transit time<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Countries We Ship To<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We proudly ship to customers worldwide, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>United States<\/li>\n\n\n\n<li>Canada<\/li>\n\n\n\n<li>United Kingdom<\/li>\n\n\n\n<li>Germany<\/li>\n\n\n\n<li>France<\/li>\n\n\n\n<li>Italy<\/li>\n\n\n\n<li>Netherlands<\/li>\n\n\n\n<li>Australia<\/li>\n\n\n\n<li>New Zealand<\/li>\n\n\n\n<li>United Arab Emirates<\/li>\n\n\n\n<li>Saudi Arabia<\/li>\n\n\n\n<li>Singapore<\/li>\n\n\n\n<li>Japan<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your country is not listed during checkout, please contact us before placing your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Order Processing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order is confirmed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment verification is completed.<\/li>\n\n\n\n<li>Your order enters production (for made-to-order items).<\/li>\n\n\n\n<li>Manufacturing is coordinated with our production partners.<\/li>\n\n\n\n<li>Quality inspection is conducted.<\/li>\n\n\n\n<li>Products are securely packaged for international transportation.<\/li>\n\n\n\n<li>Shipping arrangements are finalized.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers receive email updates throughout the process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Manufacturing Timeline<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most rugs are handcrafted after your order is confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated production times are:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Order Type<\/strong><\/td><td><strong>Estimated Production Time<\/strong><\/td><\/tr><\/thead><tbody><tr><td>Standard Collection Rugs<\/td><td>15\u201320 Business Days<\/td><\/tr><tr><td>Custom Size Rugs<\/td><td>20\u201330 Business Days<\/td><\/tr><tr><td>Hospitality &amp; Commercial Orders<\/td><td>Based on Project Scope<\/td><\/tr><tr><td>Private Label Manufacturing<\/td><td>As Agreed During Order Confirmation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Production times are estimates and may vary depending on material availability, design complexity, seasonal demand, and production schedules.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Shipping Methods<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your order size, destination, and urgency, we may use:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Express Courier<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suitable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retail Orders<\/li>\n\n\n\n<li>Small Rugs<\/li>\n\n\n\n<li>Sample Orders<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Typical carriers include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DHL<\/li>\n\n\n\n<li>FedEx<\/li>\n\n\n\n<li>UPS<\/li>\n\n\n\n<li>Aramex<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Air Freight<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recommended for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Medium-sized commercial shipments<\/li>\n\n\n\n<li>Time-sensitive orders<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sea Freight<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recommended for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bulk orders<\/li>\n\n\n\n<li>Wholesale shipments<\/li>\n\n\n\n<li>Hospitality projects<\/li>\n\n\n\n<li>Large commercial consignments<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sea freight timelines vary depending on the destination port and shipping schedule.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Estimated Delivery Time<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery begins after production is completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Typical transit times are:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Shipping Method<\/strong><\/td><td><strong>Estimated Transit Time<\/strong><\/td><\/tr><\/thead><tbody><tr><td>Express Courier<\/td><td>5\u201310 Business Days<\/td><\/tr><tr><td>Air Freight<\/td><td>7\u201315 Business Days<\/td><\/tr><tr><td>Sea Freight<\/td><td>30\u201360 Days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are estimates and are not guaranteed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Shipping Charges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping charges depend on several factors, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Destination country<\/li>\n\n\n\n<li>Product dimensions<\/li>\n\n\n\n<li>Package weight<\/li>\n\n\n\n<li>Shipping method<\/li>\n\n\n\n<li>Number of items ordered<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are calculated during checkout or provided in your quotation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Free Shipping<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Free shipping may be available on selected products or promotional campaigns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, this will be clearly indicated on the product page or during checkout.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Order Tracking<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been dispatched, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping confirmation email<\/li>\n\n\n\n<li>Tracking number<\/li>\n\n\n\n<li>Courier details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can monitor your shipment using the carrier&#8217;s tracking system.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Customs Duties &amp; Import Taxes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">International shipments may be subject to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs duties<\/li>\n\n\n\n<li>Import taxes<\/li>\n\n\n\n<li>VAT<\/li>\n\n\n\n<li>GST<\/li>\n\n\n\n<li>Brokerage fees<\/li>\n\n\n\n<li>Local handling charges<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These charges are determined by your country&#8217;s customs authorities and are generally the responsibility of the buyer unless otherwise agreed in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend checking your local import regulations before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Customs Clearance<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most international shipments clear customs without issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, customs authorities may occasionally require additional documentation or inspections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any delays caused by customs authorities are outside the control of Rugs by Netyex.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Delivery Address<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing an accurate shipping address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Street address is complete.<\/li>\n\n\n\n<li>Postal code is correct.<\/li>\n\n\n\n<li>Contact number is valid.<\/li>\n\n\n\n<li>Recipient is available to receive the shipment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Additional charges resulting from incorrect addresses may be the customer&#8217;s responsibility.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Delivery Attempts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Courier companies may attempt delivery multiple times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a shipment is returned due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect address<\/li>\n\n\n\n<li>Failed delivery attempts<\/li>\n\n\n\n<li>Customer unavailability<\/li>\n\n\n\n<li>Refusal to accept delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">additional shipping charges may apply for re-dispatch.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Shipping Delays<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Weather conditions<\/li>\n\n\n\n<li>Customs inspections<\/li>\n\n\n\n<li>Airline or shipping line delays<\/li>\n\n\n\n<li>Public holidays<\/li>\n\n\n\n<li>Government regulations<\/li>\n\n\n\n<li>Labor disruptions<\/li>\n\n\n\n<li>Force majeure events<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Such delays do not constitute grounds for cancellation or compensation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. Damaged Shipments<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your package arrives visibly damaged:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Photograph the outer packaging before opening.<\/li>\n\n\n\n<li>Take photographs of the damaged product.<\/li>\n\n\n\n<li>Retain all packaging materials.<\/li>\n\n\n\n<li>Notify us within <strong>48 hours<\/strong> of delivery.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will review the information and determine an appropriate resolution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>16. Lost Shipments<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your shipment appears lost in transit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us immediately.<\/li>\n\n\n\n<li>We will coordinate with the shipping carrier to investigate the shipment.<\/li>\n\n\n\n<li>Resolution may include replacement, reshipment, or other appropriate action depending on the outcome of the carrier&#8217;s investigation.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>17. Bulk &amp; Commercial Shipments<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For wholesale, hospitality, and commercial projects:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping arrangements may be customized based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery schedule<\/li>\n\n\n\n<li>Incoterms (where applicable)<\/li>\n\n\n\n<li>Consolidated shipments<\/li>\n\n\n\n<li>Container loading<\/li>\n\n\n\n<li>Destination port<\/li>\n\n\n\n<li>Project timeline<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will coordinate these details during the order process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>18. Sustainability in Packaging<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We strive to use packaging materials that protect your products while minimizing environmental impact whenever practical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Packaging methods may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Moisture-resistant wrapping<\/li>\n\n\n\n<li>Protective cushioning<\/li>\n\n\n\n<li>Export-grade cartons<\/li>\n\n\n\n<li>Durable shipping materials suitable for international transportation<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>19. Contact Us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions regarding shipping, delivery timelines, or international logistics, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rugs by Netyex<\/strong><br><em>A Division of Netyex Export House Private Limited<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udf10 Website: <a href=\"https:\/\/netyex.com\"><strong>https:\/\/netyex.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Email: <strong>support@netyex.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Registered Office: <strong>Noida, Uttar Pradesh, India<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 28-07-2026 Last Updated: 28-07-2026 Thank you for choosing Rugs by Netyex, a dedicated division of Netyex Export House Private Limited. We are committed to delivering handcrafted Indian rugs safely and efficiently to customers around the world. Please read our Shipping Policy carefully before placing your order. 1. Our Shipping Commitment Every rug we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-shipping-info.php","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":1,"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":192,"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/pages\/17\/revisions\/192"}],"wp:attachment":[{"href":"https:\/\/netyex.com\/rugsandcarpets\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}